FAQs

We accept payments made through PayFast which allows you to use your Mastercard, Visa card, EFT and bitcoin. You can refer to the payment icons in the footer of the website. 

Once your order has been confirmed, we will ship your Case Beast product to your door. The delivery fee has already been incorporated into the price of the product. We will send the tracking number via e-mail or SMS. We offer Postnet 2 Postnet as well to customers outside of Johannesburg.

We only ship our products in SOUTH AFRICA. 

You can expect to receive your product within 7 to 14 days of placing your order.

REFUND POLICY

Refunds: We do not offer refunds unless the product is defective, damaged on arrival, or incorrectly shipped. If you believe you received a defective or incorrect item, please notify us by email at casebeastinc@gmail.com within 24 hours of receiving your order.

Refund Timeframe: Refunds will be processed within 7-14 working days after we have received and reviewed the returned product.

Refund Amount: If a refund is approved, the full purchase price will be refunded to the original payment method used during checkout. However, if the packaging is damaged or missing, a 30% handling fee will be charged, and this amount will be deducted from the refund.

Return Shipping: Return shipping is at the customer's expense, unless the item was defective or incorrect. We recommend using a tracked shipping service to ensure your package arrives back to us safely. We cannot be held responsible for lost or damaged returns.

Product Review: All returned products will be reviewed to confirm the condition and eligibility for a refund. If the returned product does not meet the conditions outlined in our Returns Policy, we reserve the right to refuse a refund.

Incorrect Shipping Information: It is the customer's responsibility to ensure that their shipping address is correct. We cannot be held responsible for any returned packages due to an incorrect address.

 

RETURNS POLICY

Thank you for shopping at Case Beast! We hope you love your new phone cover, but we understand that sometimes things don't work out. Please take a moment to read our Returns Policy so you know what to expect.

No Returns Accepted Unless a Defective or Wrong Product is Delivered: We do not accept returns for products that have been opened or used, unless you received a defective or incorrect item. If you believe you received a defective or incorrect product, please notify us by email at casebeastinc@gmail.com within 24 hours of receiving your order.

Return Shipping: Return shipping is at the customer's expense, unless the item was defective or incorrect. We recommend using a tracked shipping service to ensure your package arrives back to us safely. We cannot be held responsible for lost or damaged returns.

Return Timeframe: Returns must be initiated within 7 days of the original purchase date.

Packaging Requirements: Returned products must be in their original, unopened packaging and in undamaged condition. If the packaging is damaged or missing, a 30% handling fee will be charged.

User Error or Damage: Please note that we do not accept returns for products that have been damaged due to user error or damage.

Product Review: All returned products will be reviewed to confirm the condition and eligibility for a refund or exchange. If the returned product does not meet the conditions outlined above, we reserve the right to refuse a refund or exchange.

Incorrect Shipping Information: It is the customer's responsibility to ensure that their shipping address is correct. We cannot be held responsible for any returned packages due to an incorrect address.

If you have any questions or concerns about our Returns Policy, please do not hesitate to contact us at casebeastinc@gmail.com

Thank you for choosing Case Beast!